Please Join Us for March's Professional Development Meeting:
Effective Management of Service Operations
A Case Study
Held in Joint with Governors State University
Service operations permeate the Supply Chain, including traditional outsourced
operations such as: Plant Maintenance Services; Logistics providers including transportation
providers, 3PLs, and 4PLs; and Contract Manufacturing Organizations (CMOs). Additionally, in-house
functions such as procurement, production and warehousing provide internal service operations
to their respective organizations. Therefore, in order to insure effective service delivery, e.g.,
timely fulfillment, and to further cost reductions and other efficiencies Supply Chain Managers
are looking to improve the management of their Service Operations. The Effective Management of
Service Operations Case Study presentation will provide insights into the consequential actions
that Supply Chain Managers can take to improve the performance of their Service Operations
and the Service Operations that they engage to support their business activities.
Daniel Miller pursues his passion for operations management, process improvement,
and project management in his current position as Project Management Consultant for Integrated Project Management
Company, Inc. (IPM), where Mr. Miller's responsibilities have included: Managing post-acquisition integration activities;
Guiding business strategy, value proposition development, and process improvements; and Leading innovation,
and business strategy development initiatives. Before coming to IBM, Mr. Miller was the Manager of Materials and
Fulfillment for NPIs at SpaceX. Before SpaceX, Mr. Miller held a series of steadily progressive Operations/Supply
Chain related positions at GE Healthcare. Mr. Miller received a Bachelor of Science degree in Mechanical Engineering
from Purdue University, and is currently working on his Master of Business Administration
at the University of Chicago.
Integrated Project Management Company, Inc. (IPM) is a project management consulting firm that
helps companies succeed where they often fail – in implementation and execution. IPM advises on and executes companies’
most complex initiatives so that companies can realize their desired results. Please go to
www.ipmcinc.com/ for more information on IPM.
Join us for a Case Study that offers an innovative perspective on
improving Service Operations Management, and by extension, overall Supply Chain performance.
Sign-up on-line now!