Delivering Products and Services (DPSS)
Page Updated Saturday, July 15, 2006
  Other CIRM Classes   CIRM Home Page
  Enterprise Concepts and Fundamentals   Identifying and Creating Demand
  Designing Products and Processes   Integrated Enterprise Management

DELIVERING PRODUCTS AND SERVICES expands on the concept of the value-driven enterprise, which was introduced in the Enterprise Concepts and Fundamentals course. It examines the systems, approaches, and strategies used by an enterprise to make the transition from concept to product and from customer expectation to product delivery.

SESSION 1: Introduction to Delivering Products and Services
SESSION 2: Identification of the Delivery Strategy
SESSION 3: Execution and Assessment
SESSION 4: Continuous Improvement

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