DESIGNING PRODUCTS AND PROCESSES examines the systems, approaches, and strategies used by an enterprise to convert a need or innovation into a product, process, or service that meets the expectations of both the enterprise and the customer. It shows how a design strategy seeks to draw an organization's strengths and competencies to reinforce and sustain activities in the design process, which include organizing and defining the design team, determining the resources needed, identifying the work to be done and the anticipated output from the work, doing the actual work, and measuring the results.

SESSION 1: Introduction to Designing Products and Processes
SESSION 2: Design Requirements
SESSION 3: Work Structure - Design Team Organization
SESSION 4: Work Structure - Resources
SESSION 5: Work Structure - Design Output
SESSION 6: Continuous Improvement and Innovation
SESSION 7: Performance Measurement

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